Heating Oil Top Up Service

Yes, we review our top up customer payments every quarter and only if the price of oil changes or your usage changes will we amend your direct debit. We will only change your direct debit payment after we have been in contact with your first.

Unfortunately not. The top up service is designed to be hassle free so customers don’t have to worry about invoices as payments will be requested through their direct debit.

JOE Energy will try to avoid this happening through a carefully selected annual delivery schedule, however should a run out occur then just give us a call and we’ll do everything we can to get some oil to you within 24 hours.

We will review your account every quarter. If you are using more or less than we predicted, we will adjust your monthly payment accordingly. We will always contact you before making any changes to your direct debit.

Use our Fuel Usage Calculator Tool to estimate your annual usage.

Yes you will pay a little more, however, you will have a few benefits when on top ups that not all customers receive:

• Not wasting your time calling different oil suppliers
• Comfort in the knowledge that your oil deliveries are scheduled for the year and covered in the event of a fuel shortage
• As a priority customer, should you run out we’ll deliver oil to you within 24 hours
• Spreading your payments over 12 months opposed to large bills each time you order
• JOE Energy acknowledges that top up services within the oil industry can carry some inflated costs, however we believe in a fair pricing and great service. That is why we’re working hard to maintain a fair pricing model for our top up customers throughout the year.